Concert’s Internal Resources support our Maestro Technology Rollout System^TM and serve as the backbone of the Centralized Single-Tier Process Structure. These resources include:

• Internal Operations
Our internal operations are comprised of an experienced, seasoned project management team supported by defined processes to ensure rapid deployment of rollout services.


• Network Infrastructure
Our network infrastructure supports the internal operations of the organization and includes measures to ensure continued operations.


• COPS (Concert Orchestrated Processing System)
  Our internally developed web-based customer portal, COPS (Concert Orchestrated Processing System), enables you to track your rollout status on the web and/or receive project status updates via email.
  
  Benefit Highlights
• Minimizes administrative time and costs
• Puts project details and summary reports at your fingertips
• Provides real-time project status and updates via web or email
• Enables simple, fast online ordering
• Generates up-to-date project reports
• Enables easy asset management and recovery
  
  
• Training
Employee training is a crucial part of our internal resources and focuses on improving company, industry and technology knowledge and implementation methodologies.


• Company Culture
We are driven to provide exceptional customer service for every project. This key value starts with top management and extends to our entire team.