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Mr. Rollout in
Technology Rollout Horror Stories

October 2008

Question

Mr. Rollout,

This being the month of ghosts and ghouls, do you have any ghastly Technology Rollout Horror Stories to share around the Halloween campfire?

Mr. Rollout Says

Halloween Horror Stories are my favorite! And I've got just the tale for you. It has three parts and is just the story to get your goose bumps a poppin'!

On a dark and stormy Halloween, there was a technology project that consisted of 600 castle sites. Every site needed routers and switches, security cameras to monitor and protect the network room from ghosts, and a demarc extension to connect to the outside world.

Tale 1: Non-Local Service Deployment Structure
In the first part of our tale, a ghoulishly inefficient technology rollout company using a Non-Local Service Deployment Structure was hired.

They flew technicians from out of the area on broomsticks to each site location. This caused project costs to soar due to increased travel distance (broomsticks don't rack up air miles!). And when the sites required maintenance, the technicians on broomsticks were already onto other projects in other areas and unable to provide their devilish service. Oh the horror!

Click to Enlarge

Tale 2: Single-Service Multi-Resource Deployment Structure
The second part of our story does not bode well at all. A technology rollout company that utilized the Single-Service Multi-Resource Deployment Structure provided service of ghastly proportions. They used individual techs that specialized in only one service to travel to each site location. The project costs rose not only because of labor, but the travel time for each technician. The points of contact at each site had their time completely monopolized by technicians coming in and out till all hours of the Halloween night! And when some of the technicians didn't show up, it meant the sites weren't ready to go in time. A complete catastrophe of missed deadlines and wasted time it was!

Tale 3: Local Multi-Service Deployment Structure
In our third tale, we find some true Halloween spirit. Mr. Rollout, employing the Local Multi-Service Deployment Structure, was hired to complete all 600 castle sites. Using skilled technicians who provided multiple services and could install equipment, provide the demarc extension, and not only test but also validate the circuit, meant there were all kinds of holiday benefits:

Project costs were lower due to minimized truck rolls which translates to less travel time. This is one of the biggest individual cost factors in a Category 1 Rollout in which work consists of a day or less timeframe at each site.
Time requirements were reduced by having a single technician to provide all necessary services.
Maintenance services were rapidly available due to local technicians that could provide multiple services.

It was a Halloween miracle! This should serve as a warning to all on those ghoulish nights when devilish technology rollout companies come creepin' up to your doorstep. Be sure to keep a watchful eye on them and ensure they are using the Local Multi-Service Deployment Structure lest you be swallowed up in a tale of high costs, missed deadlines, and technology rollout horror!

Happy Halloween!

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