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Technology Deployment Advisor by Mr. Rollout

Centralized Single-Tier Contractor
vs.
Multi-Tier Contractor

Technology Deployment Advisor, Issue 1

 


It's time for more exciting information from me, Mr. Rollout, about the do's and don'ts of nationwide technology deployments. So hold onto your hats and get ready because here we go!

The complexity of multi-site technology rollouts make it difficult to balance low project costs with a high quality of guaranteed service, especially on a nationwide or global scale.

If you are dealing with multi-site technology deployments that take several months or longer to complete, it is wise to first understand the Technology Rollout System being implemented by the potential rollout vendor. By doing so, you will assure your cost structure can be maintained throughout the entire rollout cycle.

What You Should Look For
Experience and having a proven Technology Rollout System that is able to rapidly deliver multi-site, multi-service, multi-technology rollouts with a consistent level of service quality is a critical factor that must be evaluated as part of your technology implementation cost structure.

In a nutshell, a Technology Rollout System is a comprehensive deployment system with defined processes and procedures that is designed to meet varying project requirements in an ever-changing technology industry for multi-site rollouts. It is comprised of four parts:



A Technology Rollout System exceeds the capabilities of a web-based software application which traditional technology rollout companies include as a key part of their deployment management sales pitch.

As a technology rollout expert, I've witnessed competitive bids where companies have been selected primarily based on cost to find out the companies have no Technology Rollout System in place to provide:

  • Redundancy of field technicians
  • Direct lines of communication with field force
  • Rapid response time and professional service to resolve site issues
  • Billing systems that deliver invoices timely and accurately

The list can go on, but one can easily see the trends. So let's move forward to a key point that can help you choose a technology rollout company today for your deployment needs.

Employing a Centralized Single-Tier Process Structure

  • Centralized Single-Tier Process Structure: With the Centralized Single-Tier Process Structure, the customer or end user employs a technology rollout company that directly manages field technicians. It is designed specifically to minimize the number of subcontractors involved (think fewer $$$) which increases communication efficiency, response time, and minimizes overall implementation time.

  • Multi-Tier Process Structure: In the Multi-Tier Process Structure scenario, the customer or end user hires a technology rollout company that utilizes subcontractors in a tiered hierarchy to manage field technicians. This means more people to pay, longer delays in communication and increased risk of communication inaccuracies. These potential communication mix-ups may lead to technician 'no-shows' or inexperienced technicians (because that's the only person who was available at the time). And that my friends is definitely a worry that will keep you up at night! Who needs that kind of stress?
Process Structure Comparison Analysis
  Centralized Single-Tier Multi-Tier
Responsibility Technology Rollout Company Shifts Among Multi-Tiered Vendors
Risk Management Technology Rollout Company Technology Rollout Company and Multi-Tiered Vendors
Site Call Back Timeframe Minimized Short to Medium
Technician No Shows Seldom Occurrence due to Technician Redundancy Moderate Risk due to Tiered Communication Layers
Site Liability Issues Immediate Rectification Time-consuming due to Multiple Parties Involved
Labor Costs Minimized Typically Higher due to Multiple Vendors
Communication Timely & Accurate Risk of Delayed and Inaccurate Communications

For detailed diagrams of additional technology rollout Process Structure, click here.

Conclusion
As you probably know, multi-site nationwide rollouts and global technology deployments can quickly become a management nightmare. The bottom line is that if you want to to avoid this and sleep easy at night, you need the knowledge and criteria for evaluating a deployment company and their process structure. This will ensure that you're getting not only what you expect, but also what you need! And in the world of technology rollouts, that's exactly what a Technology Rollout System is all about!

More Information
For more information, check me out - Mr. Rollout - at the Concert Technologies website. Until next time, my technology rollout enthusiasts!

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