Concert Blog

Communications Infrastructure is the Future of Business

Communications infrastructure is best understood as the technology, products and network connections that allow for the transmission of communications over large distances.  From single-purpose networks, to the advent of converged, multi-purpose networks, the category is continually evolving.  As new infrastructure capabilities emerge, they enable the use of cutting-edge technologies to power business innovation. The Evolution…
Continue Reading

IT Infrastructure Management Takes a Team

How to build an IT infrastructure team that transcends the challenges of modern technology and effectively manages multi-site rollouts. Effectively managing multi-site IT infrastructure projects takes strategic perspective and a thorough understating of how large, multi-site rollouts impact internal operations. The rollout should only be limited by the skill and ability of the team that…
Continue Reading

Anatomy of a Bad Technology Rollout: Angina

Continual revisits put unbearable strain on your heart A multi-site technology rollout consists of a detailed solution that requires technology services delivered by dutifully managed onsite field technicians. It is a large and complex project that is dependent on the processes, services, resources, and relationships of the technology rollout company, and its ultimate success hinges…
Continue Reading

How to Pay Down Your Communications Infrastructure “Debt”

In our previous article "How Can I Tell You What Communications Infrastructure I Need, When I Don't Even Know What I Have?" we discussed the challenges faced by enterprises that own and operate large, complex communications infrastructure. For such organizations, a lack of verified documentation makes it impossible to maintain and enhance communications infrastructure in…
Continue Reading

The Challenges of Communications Infrastructure

The  Challenge of Documenting Complex Communications Infrastructure Many large enterprises struggle to manage their complex, distributed communications infrastructure efficiently.  The lack of accurate readily-accessible documentation makes it impossible to maintain and enhance their infrastructure in a responsive, reliable, and cost-effective way. How Can I Tell What Communications Infrastructure I Need, When I Don't Know What I…
Continue Reading

Anatomy of a Bad Rollout: Migraine

Without good project management, your stress levels rises and rollout performance falls! A technology rollout project manager (PM) wears many hats: they must be an efficient and effective organizer, a masterful communicator, and a determined, creative problem solver.   Just like a maestro conductor, a great PM makes everyone around them perform better, but what if…
Continue Reading

Trust, But Verify: Finding the Right Rollout Company

Customers should be able to choose their rollout company partner based on objective data - not marketing When searching for a multi-site technology rollout company, it's tough for a customer to tell one provider from another.  This is because they use the same generic statements, such as "we are your single point of contact," or…
Continue Reading

Anatomy of a Bad Rollout: Ear Ache

Poor communication will cause your project to fail. It's no secret that poor communication makes any job tougher.  It may surprise you though, to know that a study by the Project Management Institute (PMI) shows that project failure rate is directly related to poor communication.  To quote from the study: "Ineffective communication is the primary contributor to project failure one third…
Continue Reading

Multi-site Technology Rollout Deployments Without Tears

Congratulations! You are through the product selection of a multi-site technology rollout and have signed a contract with your chosen vendor.  Now you’re ready to start using your new technology at all your different business locations…   But wait, there’s still something left to do—it's the deployment! Don't worry, the technology rollout process doesn’t have to…
Continue Reading

How to Achieve New Levels of Quality in Technology Rollouts

Raising the Standard of quality in technology rollouts Concert Technologies recently set a new industry benchmark for quality in technology rollout performance.  Again.  The benchmark is for “Done Right First-Time” (RFT) installation precision, with Concert achieving a measurement of 99.78% for Q1, 2017. The new record supersedes the previous one of 99.65% - which was set by…
Continue Reading