Concert Blog

Orchestrated Technology Rollouts: The Concertmaster

Every great leader needs a capable second-in-command Our new white paper explores the similarities between the operation of a concert orchestra and that of a technology rollout company.  The paper shows how the orchestra operational model can be adapted for application to the unique challenges of delivering multi-site technology rollouts at scale. In this post we compare the…
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Who’s Going to Clean Up This Mess?

A lesson in good technology rollout account management If you have worked on large scale multi-site technology deployments for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start".  With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come…
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Orchestrating Multi-Site Technology Rollouts

How is a multi-site technology rollout like an orchestra? There is a problem within the multi-site technology rollout industry.  Too many rollouts fail because they cannot overcome the barriers to reliably deploying technology at scale. Symptoms of rollout failure are inconsistent deployments, schedule confusion, chronic quality issues, and systemic service and support challenges.  The impacts of…
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If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong.  The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…
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Learning To “Work the Problem”

Valuable lessons in technology rollout problem solving learned from the Apollo 13 mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from over two hundred…
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In Pursuit of the Perfect Rollout

It takes relentless attention to detail to deliver a great rollout without making waves When you deploy technology at multiple locations, it's only natural to worry about the project going well.   A multi-site technology rollout is a complex project, and a well-run rollout shows the contribution that technology can make to a business. Sadly though, the reverse is also…
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Concert Technologies President Honored with Prestigious Industry Award

Dennis Mazaris Wins BICSI Harry J. Pfister Award for Excellence in the Telecom Industry Concert Technologies President and CEO, Dennis W. Mazaris, was recently presented with the 2017 Harry J. Pfister award, during the BICSI Winter Conference & Exhibition. Awarded by the University of South Florida’s College of Engineering, the award recognizes outstanding contributions to the field…
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Completing the Technology Rollout Puzzle: Accounting

If billing/payments are a mess, a great deployment experience is wasted While everyone knows the impact that CEOs and sales teams have on a business, little thought is given to back-office teams like accounting. Until something goes horribly wrong that is.  For example, maybe the local contractor used by a technology rollout company is contacting…
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On-Site Technician Rate is the Tip of the “Rollout Cost Iceberg”

Beware! Focusing on the wrong cost components can sink your rollout! In talking with customers about the cost of multi-site technology rollouts, it is apparent that most focus their attention on minimizing a single cost component: the price of the local resource, aka the Field Technician, who performs the on-site work. The danger of this…
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Every Technology Rollout Needs a “Dr Phil”

Managing your way through on-site conflict When rolling out high volume Category 1 technology deployments for multi-site enterprise networks, you inevitably run into issues: issues that cause delays, or even trigger that awful word - “revisit”.  Whatever the issue may be, they potentially disrupt your rollout schedule and inconvenience your end users.   How to Identify…
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Scaling Project Management for Multi-Site Technology Rollouts

Maintaining service quality and rollout velocity as volume grows As is true for a lot of businesses, the ability to scale your workforce efficiently can have a profound impact on your results.  The multi-site technology rollout industry is no different.  Any technology rollout company should have a large number of jobs under active management. This…
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