Concert Blog

Anatomy of a Bad Rollout: Ear Ache

Poor communication will cause your project to fail. It's no secret that poor communication makes any job tougher.  It may surprise you though, to know that a study by the Project Management Institute (PMI) shows that project failure rate is directly related to poor communication.  To quote from the study: "Ineffective communication is the primary contributor to project failure one third…
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Multi-site Technology Rollout Deployments Without Tears

Congratulations! You are through the product selection of a multi-site technology rollout and have signed a contract with your chosen vendor.  Now you’re ready to start using your new technology at all your different business locations…   But wait, there’s still something left to do—it's the deployment! Don't worry, the technology rollout process doesn’t have to…
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How to Achieve New Levels of Quality in Technology Rollouts

Raising the Standard of quality in technology rollouts Concert Technologies recently set a new industry benchmark for quality in technology rollout performance.  Again.  The benchmark is for “Done Right First-Time” (RFT) installation precision, with Concert achieving a measurement of 99.78% for Q1, 2017. The new record supersedes the previous one of 99.65% - which was set by…
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Orchestrated Technology Rollouts: The Concertmaster

Our new white paper explores orchestrated technology rollouts and the similarities between the operation of a concert orchestra and that of a technology rollout company.  The paper shows how the orchestra operational model can be adapted for application to the unique challenges of delivering multi-site technology rollouts at scale. In this post we compare the similarities between the…
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A Lesson In Good Technology Rollout Account Management

If you have worked in large scale multi-site technology rollout account management for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start". With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come thick and fast. We use a…
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How is a Multi-Site Technology Rollout Like An Orchestra?

There is a problem within the multi-site technology rollout industry.  Too many rollouts fail because they cannot overcome the barriers to reliably deploying technology at scale. Symptoms of rollout failure are inconsistent deployments, schedule confusion, chronic quality issues, and systemic service and support challenges. The impacts of this failure are cost overruns, operational business risk, reputational…
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If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong.  The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…
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IT Infrastructure Deployments: Learning To “Work the Problem”

Valuable Lessons in IT Infrastructure and Technology Deployment Problem Solving Learned From the Apollo 13 Mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from…
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In Pursuit of the Perfect Rollout

It takes relentless attention to detail to deliver a great rollout without making waves When you deploy technology at multiple locations, it's only natural to worry about the project going well.   A multi-site technology rollout is a complex project, and a well-run rollout shows the contribution that technology can make to a business. Sadly though, the reverse is also…
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Concert Technologies President Honored with Prestigious Industry Award

Dennis Mazaris Wins BICSI Harry J. Pfister Award for Excellence in the Telecom Industry Concert Technologies President and CEO, Dennis W. Mazaris, was recently presented with the 2017 Harry J. Pfister award, during the BICSI Winter Conference & Exhibition. Awarded by the University of South Florida’s College of Engineering, the award recognizes outstanding contributions to the field…
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