Customers tell you what it's like when you work with concert
Your company was selected for recognition because of its high level of performance in supporting the Postal Service during 2015. Your commitment to excellence was instrumental in helping us deliver superior service to our customers, and achieve our mission of providing universal mail service to the American Public. View the US Postal Service award letter here.
Megan J. Brennan, Postmaster General and CEO
In the two plus years we have been working with Concert Technologies, we’ve built a great relationship based on trust. From Korea to Washington state, time and time again the Concert team has proven their value: they will do whatever it takes to get the job done for us – always to the highest quality. No matter what we need or where we need it, Concert steps-up to the plate and hits it out of the park.
John W. Baker, AVP, Navy Federal Credit Union
GTT builds relationships with vendors who can meet our business needs and deliver great value with excellent performance and results. Concert Technologies has proven itself a trusted partner of GTT over many years. They cover Broadband and Managed Services remote hands for GTT with their nationwide coverage in North America. Concert gives us a dedicated Project Management team and a 24x7 Helpdesk to assist with all our needs. Their COPS portal is simple and straightforward and delivers automated daily and monthly reports. Their excellent SLA makes Concert reliable and easy to do business with. GTT requires partners that are flexible and quick to adapt, with a positive “can do” attitude and approach and Concert Technologies is a perfect end-to-end example of that partner.
Salah Saleh, GTT
When we roll out a solution, it’s our hard-won reputation on the line and we need a deployment partner that understands this. Concert works just like us; their Project Facilitators are not just glorified dispatchers, they understand the technology too. The commitment of the Concert team to delivering a high-quality installation – first time, every time, and anywhere - is second to none.
John Sormer, WAND
Working on a project with Concert means that I don’t have to worry about it. Whether it is liaising with my equipment distributor, staging and configuring the hardware to our specification, or coordinating the installations, the Concert team makes sure that everything goes smoothly. Concert ensures my customers enjoy a consistently great installation experience and I have the peace of mind that comes from working with a great partner.
It all starts with Project Management. You can have the best technology or equipment, or the lowest price, but if you don’t deploy it on schedule, you have a dissatisfied customer. Being able to have resources available and meet our deployment schedule is what the customer sees. They don’t see Concert vs. CWPS, they see a CWPS deployment being successful and obviously that reflects well on us.
Dan Smith, CWPS
At GCI, we pride ourselves on our commitment to delivering outstanding service. My customer needed an important project delivered in a few days, so on a recommendation I spoke to Concert. The project team at Concert made the process fast, simple, and painless: they proactively updated me throughout and delivered a great install in the timeline we needed. Concert made sure that my customer had a great experience and that GCI met our service commitment. They are my go-to guys now.
Sharon Harris, GCI
At Allyance, our mission is to provide a great customer experience, with integrity, professionalism and a personal touch. Concert Technologies' way of working is a great fit with ours. The Concert team does a fabulous job of completing the work in the timeframe that we need and their commitment to continuous communication means that we always know where we are.
Lorraine Perez, Allyance Communications
At XO we specialize in helping companies to connect people and information, making our services the foundation of modern business. To do this consistently and reliably, at the national scale we need, it is essential to have a rollout partner that we can trust, because our customers are relying on us. Concert Technologies has proven itself over many years to be just such a partner of XO.
Katherine Strasz, XO Communications