Category Archives: Business and Operations

Communications Infrastructure is the Future of Business

Communications infrastructure is best understood as the technology, products and network connections that allow for the transmission of communications over large distances.  From single-purpose networks, to the advent of converged, multi-purpose networks, the category is continually evolving.  As new infrastructure capabilities emerge, they enable the use of cutting-edge technologies to power business innovation. The Evolution…
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How to Pay Down Your Communications Infrastructure “Debt”

In our previous article "How Can I Tell You What Communications Infrastructure I Need, When I Don't Even Know What I Have?" we discussed the challenges faced by enterprises that own and operate large, complex communications infrastructure. For such organizations, a lack of verified documentation makes it impossible to maintain and enhance communications infrastructure in…
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Trust, But Verify: Finding the Right Rollout Company

Customers should be able to choose their rollout company partner based on objective data - not marketing When searching for a multi-site technology rollout company, it's tough for a customer to tell one provider from another.  This is because they use the same generic statements, such as "we are your single point of contact," or…
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How to Achieve New Levels of Quality in Technology Rollouts

Raising the Standard of quality in technology rollouts Concert Technologies recently set a new industry benchmark for quality in technology rollout performance.  Again.  The benchmark is for “Done Right First-Time” (RFT) installation precision, with Concert achieving a measurement of 99.78% for Q1, 2017. The new record supersedes the previous one of 99.65% - which was set by…
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A Lesson In Good Technology Rollout Account Management

If you have worked in large scale multi-site technology rollout account management for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start". With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come thick and fast. We use a…
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In Pursuit of the Perfect Rollout

It takes relentless attention to detail to deliver a great rollout without making waves When you deploy technology at multiple locations, it's only natural to worry about the project going well.   A multi-site technology rollout is a complex project, and a well-run rollout shows the contribution that technology can make to a business. Sadly though, the reverse is also…
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Concert Technologies President Honored with Prestigious Industry Award

Dennis Mazaris Wins BICSI Harry J. Pfister Award for Excellence in the Telecom Industry Concert Technologies President and CEO, Dennis W. Mazaris, was recently presented with the 2017 Harry J. Pfister award, during the BICSI Winter Conference & Exhibition. Awarded by the University of South Florida’s College of Engineering, the award recognizes outstanding contributions to the field…
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Completing the Technology Rollout Puzzle: Accounting

If billing/payments are a mess, a great deployment experience is wasted While everyone knows the impact that CEOs and sales teams have on a business, little thought is given to back-office teams like accounting. Until something goes horribly wrong that is.  For example, maybe the local contractor used by a technology rollout company is contacting…
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Scaling Project Management for Multi-Site Technology Rollouts

How to maintain service quality and rollout velocity as volume grows As is true for a lot of businesses, the ability to scale your workforce efficiently can have a profound impact on your multi-site technology rollout.  Any technology rollout company should have a large number of jobs under active management. This number can increase rapidly…
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2016 Partner Survey Report

We are pleased to publish the results of our 2016 Partner Survey. The purpose of the survey, is to enable Concert Field Services subcontractor partners (known as Concert Techs), to rate our rollout management performance in comparison to other technology rollout companies. Ratings were solicited for multiple aspects of the Concert rollout management model.   Highlights:…
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Secrets of Multi-Site Technology Rollout Success: Categorization

One of the biggest obstacles to conducting a successful multi-site technology rollout, is how to drive consistently high quality performance when delivering a large volume of deployments when using different field technicians at each site.  Failure to achieve the right level of consistency is manifested as project schedule delays and cost overruns due to site revisits, as…
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Every Multi-Site Technology Rollout Needs a Project Management Maestro

Because Rollouts Are Not Like Any Other Project Project management professionals should have many excellent qualities: strong management skills, an unflappable demeanor, a customer-service orientation, business acumen, and the people skills to adapt their management and communication style for each stakeholder group.  With that said, the unique needs of large scale multi-site, technology rollouts mandate a different approach to project…
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