Category Archives: Communication

Anatomy of a Bad Rollout: Migraine

Without good project management, your stress levels rises and rollout performance falls! A technology rollout project manager (PM) wears many hats: they must be an efficient and effective organizer, a masterful communicator, and a determined, creative problem solver.   Just like a maestro conductor, a great PM makes everyone around them perform better, but what if…
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Anatomy of a Bad Rollout: Ear Ache

Poor communication will cause your project to fail. It's no secret that poor communication makes any job tougher.  It may surprise you though, to know that a study by the Project Management Institute (PMI) shows that project failure rate is directly related to poor communication.  To quote from the study: "Ineffective communication is the primary contributor to project failure one third…
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A Lesson In Good Technology Rollout Account Management

If you have worked in large scale multi-site technology rollout account management for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start". With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come thick and fast. We use a…
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If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong.  The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…
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IT Infrastructure Deployments: Learning To “Work the Problem”

Valuable Lessons in IT Infrastructure and Technology Deployment Problem Solving Learned From the Apollo 13 Mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from…
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Does Your Multi-Site Rollout Team Have a “MacGyver”?

Because things don't always go exactly as planned... While examining how to minimize the risks to success inherent in a large-scale, Category 1 multi-site technology rollout, we look at the critical role played by the Project Facilitator. Note: A Project Facilitator is NOT the Same as a Dispatcher If you follow multi-site rollout best practice, the role…
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Every Multi-Site Technology Rollout Needs a Project Management Maestro

Because Rollouts Are Not Like Any Other Project Project management professionals should have many excellent qualities: strong management skills, an unflappable demeanor, a customer-service orientation, business acumen, and the people skills to adapt their management and communication style for each stakeholder group.  With that said, the unique needs of large scale multi-site, technology rollouts mandate a different approach to project…
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Is Your Technology Rollout Partner a Hero, or a Zero?

The 4 Attributes of a Great Technology Rollout Company At face value, it can be tough to tell one technology rollout company from another.  This is because they all use a sales pitch that offers the same 3 things: - A single point of contact - Field resources covering virtually any location - A Web-based…
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What Really Causes IT Infrastructure Project Failures?

When disaster strikes in a multi-site IT infrastructure technology rollout, it is really easy for upper management to point fingers. "It was the technician's fault," or "It was lack of resources," are  knee jerk reactions that often get used as scapegoats by upper management. Poor Project Planning Leads To IT Infrastructure  Project Failure The truth of…
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Does Your Technology Partner Have a “Straight-Up” Policy?

Do you recognize this scenario? You finish a project status call with a business partner or service provider and turn to your colleague and say something like "what do you think they meant when they said that?", or worse still, "I wish they'd told us that last week!".  If you do recognize this, the chances…
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The 5 Signs you’re working with an Accountable Company

  Think back to grade school for a moment and remember when the teacher called on you to partner with someone for a project. If you weren’t partnered with your best friend (which 9-times-out-of-ten, you were), you made sure to team up with the most reliable classmate in the group.  Someone who wasn’t going to push…
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