Category Archives: Project Management

If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong.  The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…
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IT Infrastructure Deployments: Learning To “Work the Problem”

Valuable Lessons in IT Infrastructure and Technology Deployment Problem Solving Learned From the Apollo 13 Mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from…
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In Pursuit of the Perfect Rollout

It takes relentless attention to detail to deliver a great rollout without making waves When you deploy technology at multiple locations, it's only natural to worry about the project going well.   A multi-site technology rollout is a complex project, and a well-run rollout shows the contribution that technology can make to a business. Sadly though, the reverse is also…
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On-Site Technician Rate is the Tip of the “Rollout Cost Iceberg”

Beware! Focusing on the wrong cost components can sink your rollout! In talking with customers about the cost of multi-site technology rollouts, it is apparent that most focus their attention on minimizing a single cost component: the price of the local resource, aka the Field Technician, who performs the on-site work. The danger of this…
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Every Technology Rollout Needs a “Dr Phil”

Managing your way through on-site conflict When rolling out high volume Category 1 technology deployments for multi-site enterprise networks, you inevitably run into issues: issues that cause delays, or even trigger that awful word - “revisit”.  Whatever the issue may be, they potentially disrupt your rollout schedule and inconvenience your end users.   How to Identify…
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Does Your Multi-Site Rollout Team Have a “MacGyver”?

Because things don't always go exactly as planned... While examining how to minimize the risks to success inherent in a large-scale, Category 1 multi-site technology rollout, we look at the critical role played by the Project Facilitator. Note: A Project Facilitator is NOT the Same as a Dispatcher If you follow multi-site rollout best practice, the role…
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The Anatomy of a Bad Rollout

A bad technology rollout can lead to long term infrastructure problems. That' why it's important to treat the symptoms as soon as they become apparent. Migraine - Poor Management Without effective management, stress levels rise and performance plummets. Learn the tell-tale symptoms that you have a bad rollout PM. Ear Ache - Poor Communication Poor…
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2016 Partner Survey Report

We are pleased to publish the results of our 2016 Partner Survey. The purpose of the survey, is to enable Concert Field Services subcontractor partners (known as Concert Techs), to rate our rollout management performance in comparison to other technology rollout companies. Ratings were solicited for multiple aspects of the Concert rollout management model.   Highlights:…
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Secrets of Successful Multi-Site Rollouts: Partnerships

Building a Vetted Network of Reliable Field Technicians Takes Time and Effort Continuing our blog series on minimizing the risks inherent in a large-scale technology rollout, this week we look at the role of the Field Technician.  As the person performing the on-site work, the Field Tech is a critical component of any rollout.   However, as…
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Every Multi-Site Technology Rollout Needs a Project Management Maestro

Because Rollouts Are Not Like Any Other Project Project management professionals should have many excellent qualities: strong management skills, an unflappable demeanor, a customer-service orientation, business acumen, and the people skills to adapt their management and communication style for each stakeholder group.  With that said, the unique needs of large scale multi-site, technology rollouts mandate a different approach to project…
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A Scalable Project Management Model for Deploying Technology at Multiple Sites

To consistently deliver rapid technology rollouts, skilled project management is crucial. The Project Management component of a Technology Rollout System incorporates six primary roles: Program Manager Oversees macro programs and all project managers working on those programs. Program Managers also provide Quality Assurance. Project Manager Overall project management leader for and customer's single point of…
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The Importance of a Technology Rollout System of Methodologies

If your next technology rollout requires you to deliver IP-connected technology at a consistently high quality, across multiple locations - either nationwide or global - you need to work with a deployment partner that utilizes a technology rollout system. A technology rollout system is a comprehensive, multi-technology, multi-service, multi-site system of methodologies that is designed to…
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