Category Archives: Technology Solutions

Anatomy of a Bad Rollout: Migraine

Without good project management, your stress levels rises and rollout performance falls! A technology rollout project manager (PM) wears many hats: they must be an efficient and effective organizer, a masterful communicator, and a determined, creative problem solver.   Just like a maestro conductor, a great PM makes everyone around them perform better, but what if…
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A Lesson In Good Technology Rollout Account Management

If you have worked in large scale multi-site technology rollout account management for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start". With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come thick and fast. We use a…
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IT Infrastructure Deployments: Learning To “Work the Problem”

Valuable Lessons in IT Infrastructure and Technology Deployment Problem Solving Learned From the Apollo 13 Mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from…
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Global Leaders in Technology Rollout Customer Satisfaction

2016 Customer Survey Results are Similar to Giants of Customer Service Industry We are pleased to announce unprecedented technology rollout customer satsifaction in the most recent results published from of our 2016 Customer Survey. The survey gives our Customers an opportunity to rate their overall satisfaction with Concert Technologies' rollout management performance. Key findings include: - We…
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2016 Partner Survey Report

We are pleased to publish the results of our 2016 Partner Survey. The purpose of the survey, is to enable Concert Field Services subcontractor partners (known as Concert Techs), to rate our rollout management performance in comparison to other technology rollout companies. Ratings were solicited for multiple aspects of the Concert rollout management model.   Highlights:…
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Every Multi-Site Technology Rollout Needs a Project Management Maestro

Because Rollouts Are Not Like Any Other Project Project management professionals should have many excellent qualities: strong management skills, an unflappable demeanor, a customer-service orientation, business acumen, and the people skills to adapt their management and communication style for each stakeholder group.  With that said, the unique needs of large scale multi-site, technology rollouts mandate a different approach to project…
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Is Your Technology Rollout Like the “Telephone” Game?

Effective Communication is Critical to Rollout Success When you were a youngster, did you ever play "the Telephone Game” – sometimes called “Chinese whispers"? If you are not familiar with it, this is how it works. Players sit in a circle, close enough to whisper, but not so close they can hear each other.  The…
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Case Study: Retail Point of Sale (POS) Deployment

The Situation This retail customer is one of the originators of the Activewear clothing category that offers customers a new collection every month and it was this rate of change that created the need for a new Point of Sale (POS) system - one that is able to keep pace with such a rapid rate of product…
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Deploying Internet of Things Technology in Retail

The Internet of Things (IoT) is defined by dictionary.com as "A proposed development of the Internet in which everyday objects have network connectivity, allowing them to send and receive data."    For many people the IoT is just consumer devices, but there is also a commercial, or business, version known as 'Industrial IoT,' (IIoT).  In this blog, we…
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Why are Business Technology Solution Implementations Underestimated?

Often trivialized  and sometimes even completely overlooked, the implementation phase of any business technology project is a critical element of the solution. After all, if the solution doesn’t get installed, it won’t work - plain and simple. There are many reasons for the implementation aspect of technology rollouts being minimized. Some of these are: No Big Money Contracts…
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The Top 5 Technology Deployment Questions a Management Team Should Ask

Whether you’re planning technology deployment across multiple locations or deploying new hardware, it’s important to know what questions to ask when preparing for your technology rollout.  Sadly it’s not as simple as a snap of your fingers, but that doesn’t mean it has to be difficult, if it's managed properly. Here’s our list of the top…
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The Future of Retail Banking is Here. Is Your Network Infrastructure Ready?

A recent article in American Banker, “the ‘Branch of the Future’ Will Still Be a Branch” discusses how banks are upgrading network infrastructure to deliver new technologies and enhance their customer's experience at the branch-level. New Technology Deployments Depend on Upgraded Network Infrastrucutre Adoption of new customer-centric technologies, such as in-branch Wi-Fi, Digital Signage, and…
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