Category Archives: Training

Ethernet Site Readiness for the Rollout of Multiple Sites

This Ethernet Site Readiness Video Explains the 5 Obstacles that customers encounter when preparing for Service Providers to install fiber into their buildings. Preparing for Ethernet Site Readiness You ordered Ethernet service for multiple buildings, and now you've received Ethernet Site Readiness documents from your service provider. So, what do they mean? With the transformation…
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A Technology Rollout System Is More Than Project Management

An overview of the services, processes and procedures of a technology rollout system designed for nationwide multi-site, multi-technology deployments. A Technology Rollout System is a structured set of processes that anticipate events which cause deployment set-backs while providing proactive methodologies designed to mitigate risk. These same processes and methodologies provide consistent, high-quality deployments, predictable cost…
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The Anatomy of a Bad Rollout: Carpal Tunnel Syndrome

Continuously replying to 'what went wrong' emails causes debilitating pain. One of the biggest challenges of successfully managing large, multi-site technology rollouts is understanding the project’s true scope and providing a definitive, scalable solution. Early symptoms of poorly orchestrated rollouts can often be shrugged off as the results of a few individuals’ poor performances. They…
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Anatomy of a Bad Rollout: Migraine

Without good project management, your stress levels rises and rollout performance falls! A technology rollout project manager (PM) wears many hats: they must be an efficient and effective organizer, a masterful communicator, and a determined, creative problem solver.   Just like a maestro conductor, a great PM makes everyone around them perform better, but what if…
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Multi-site Technology Rollout Deployments Without Tears

Congratulations! You are through the product selection of a multi-site technology rollout and have signed a contract with your chosen vendor.  Now you’re ready to start using your new technology at all your different business locations…   But wait, there’s still something left to do—it's the deployment! Don't worry, the technology rollout process doesn’t have to…
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Orchestrated Technology Rollouts: The Concertmaster

Our new white paper explores orchestrated technology rollouts and the similarities between the operation of a concert orchestra and that of a technology rollout company.  The paper shows how the orchestra operational model can be adapted for application to the unique challenges of delivering multi-site technology rollouts at scale. In this post we compare the similarities between the…
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If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong.  The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…
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IT Infrastructure Deployments: Learning To “Work the Problem”

Valuable Lessons in IT Infrastructure and Technology Deployment Problem Solving Learned From the Apollo 13 Mission On April 13th 1970, the Apollo 13 spacecraft suffered a devastating explosion.  The event triggered one of the most extraordinary problem-solving efforts in the history of mankind; as the NASA team fought to bring home the stricken craft and its crew from…
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Concert Technologies President Honored with Prestigious Industry Award

Dennis Mazaris Wins BICSI Harry J. Pfister Award for Excellence in the Telecom Industry Concert Technologies President and CEO, Dennis W. Mazaris, was recently presented with the 2017 Harry J. Pfister award, during the BICSI Winter Conference & Exhibition. Awarded by the University of South Florida’s College of Engineering, the award recognizes outstanding contributions to the field…
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