Concert Techs: Our Worldwide Field Force
At Concert Technologies, we take full ownership and responsibility for each deployment we perform. Simply put, we get the job done right the first time through our Ultimate Field Force of Concert Techs.
Our partner network of installers and technicians extends beyond our field force. We continue to build and grow our relationships with solution providers. These relationships bring great value by opening doors to carrier-specific circuits and solution provider projects.
Already a Concert Tech?
What You Can Expect as a Concert Tech
We treat each one of our Concert Techs with respect and confidentially in all aspects of our business.
Concert Technologies will work with you directly. We will not subcontract our workload to another contractor who will in turn subcontract their workload to you. You will work for Concert Technologies and professionally represent us and our customers.
As a Concert Tech, you will be assigned a single point of contact - a dedicated Project Facilitator - from our 24x7x365 Worldwide Rapid Deployment Center (WRDC) for each service and maintenance deployment you perform for us. Your Project Facilitator will provide you with all the information and support necessary for you to complete your scheduled deployment rapidly and efficiently.
Join Concert Techs
We pride ourselves on our ability to build and establish professional partnerships of local resources across our broad worldwide footprint.
As part of our partnership process, we interview all potential partners to establish if there is a match for our criteria of professional field technicians. This ensures that all of our customers receive the highest level of professional service while simultaneously supporting locally-owned businesses in national and international communities.
If you are interested in learning more about how to become a Concert Tech, please complete our Contact Us Form. Upon receipt of this form, a Partner Relationship Representative will contact you to discuss our partnership opportunities and qualifications.
Benefits & Information
We have to be at the top of our game to provide you with the management resources you need to provide the highest level of service quality to our customers. Your value will be clearly evident in the way we conduct business with you.
For simplification and discussion purposes, we break our deployments into three categories:
Category 1 - One day or Less
Category 2 - Two to Six Days
Category 3 - Seven Days or More
Some of the benefits of working with Concert Technologies for Category 1, 2 and 3 deployments include:
- Knowledge of working with a trusted, experienced management company which provides professional treatment of all partners
- Assignment of a dedicated Project Facilitator as your single point of contact with additional contacts that provide redundancy
- Clear and comprehensive work orders
- Quick response timeframes to site and technology questions
- All scheduling and site coordination activities completed prior to dispatch
- Equipment delivery (when applicable) provided to your doorstep, thus eliminating the risk of lost or undelivered packages
- Timely dispute resolution
- Access to specialized equipment and test gear
- Same-day work order confirmation completion process for payment
Contact us today to learn more about becoming a Concert Tech. We look forward to working with you and your team in the near future.