Concert has a series of metrics by which we rate our entire resource chain: from the techs on site, to our project managers. These ratings are recorded and tracked in Concert Orchestrated Processing System or COPS, our internal web-based operations portal, providing quality assurance on every project.
The on-site deployment of IP technologies at multiple sites has been performed nationwide and internationally by Concert Technologies since 1995. With it’s unified technology rollout system of methodologies, Concert Technologies efficiently manages the deployment of IP technologies by local field techs at multiple sites on an accelerated schedule.
While it is easy to look at the actual deployment of a technology solution as the main focal point for evaluating a technology rollout company, there are actually four rollout phases to be aware of. These are:
Video: An Overview of the Technology Rollout System of Methodologies for
National Rollouts & International Multi-Location Projects
In each of these phases, there are items to consider in order to fully evaluate a technology rollout company’s capabilities.
Three primary issues to consider that come into play before or after the Deployment Phase of a technology rollout are listed below. While there are always additional items of consideration, these are some of the most critical that can have a devastating impact on your project deadline and budget.
1. Lack of Defined Scope of Work
A clear Scope of Work (SOW) is crucial to ensuring that all project requirements for the entire deployment are defined. It is a check-and-balance for all work that is performed as well as keeps everyone involved informed about what is both expected and required for a successful technology rollout. Not having a defined SOW, which should be spearheaded by the technology rollout company, is a warning sign that the rollout is headed for major problems.
Pricing can be the subject of great dispute. All too often, a technology rollout company will price services through a “low bid”, but what the customer rarely finds until too late are the hidden costs associated with a technology rollout. Large scale rollouts require management, internal resources, partnerships, and many other aspects that must be considered by a technology rollout company before engaging in nationwide or global deployments. Thus, having a transparent pricing structure with all items listed and defined is necessary to ensure that the customer knows what the “real’ pricing will be.
One of the most often overlooked aspects of a technology rollout, Billing accounts for a large part of the partner relationship. A technology rollout company must have a Billing component as part of its Rollout Services Model in order to ensure that all parties are paid correctly and efficiently. Without this part, you may find (either as a customer or end user) that you must dedicate resources to rectify the issues associated with work performed at your (or your customer’s) site location.