24/7 Maintenance

24/7 maintenance: 

ensure your critical services are always available

Network problems can cause you to lose time and money unnecessarily.  Our maintenance services are available 24/7 - globally - to respond quickly and minimize disruption.  We offer a range of business network support services and equipment maintenance services to meet your needs.

Rapid Rollout Center

Our Rapid Rollout Center is available 24/7/365 to resolve circuit or network issues.  Our rapid deployment team is available with 2-4 hour onsite response times including equipment and materials solutions anywhere in the United States. International maintenance and support services are also available.  Backed by our 130+ Nationwide Rapid Distribution Centers (NRDC) with international capabilities, we provide trusted Concert Techs, equipment and materials to respond within your SLA window.

24/7 Maintenance

Concert Technologies meets all SLA requirements with complete onsite maintenance and business network support solutions for any voice, video, security and data equipment. Additionally, our web-based customer service portal, COPS, enables you to check maintenance and daily support status easily and efficiently.

24/7 Maintenance Highlight:

  • Onsite Troubleshooting and Repairs
  • 24/7 Maintenance and Technical Support anywhere in the world
  • SLA Requirements Compliance including Equipment
  • Certified, Local Concert Techs
  • Equipment Provisioning
  • Experienced Support
  • Maintenance Updates via Web and Email

Technical Support

 

We provide 24/7 technical support for all of our services, and gather, analyze and communicate the project requirements to our Concert Techs for highly responsive, accurate support through our proven Maestro Technology Rollout System®.