Concert Technologies | Orchestrated Technology Rollouts |

The Challenges of Communications Infrastructure

The Challenge of Documenting Complex Communications Infrastructure Many large enterprises struggle to manage their complex, distributed communications infrastructure efficiently. The lack of accurate readily-accessible documentation makes it impossible to maintain and enhance their infrastructure in a responsive, reliable, and cost-effective way. How Can I Tell What Communications Infrastructure I Need, When I Don't Know What I…

Anatomy of a Bad Rollout: Migraine

Without good project management, your stress levels rises and rollout performance falls! A technology rollout project manager (PM) wears many hats: they must be an efficient and effective organizer, a masterful communicator, and a determined, creative problem solver. Just like a maestro conductor, a great PM makes everyone around them perform better, but what if…

Trust, But Verify: Finding the Right Rollout Company

Customers should be able to choose their rollout company partner based on objective data - not marketing When searching for a multi-site technology rollout company, it's tough for a customer to tell one provider from another. This is because they use the same generic statements, such as "we are your single point of contact," or…

Anatomy of a Bad Rollout: Ear Ache

Poor communication will cause your project to fail. It's no secret that poor communication makes any job tougher. It may surprise you though, to know that a study by the Project Management Institute (PMI) shows that project failure rate is directly related to poor communication. To quote from the study: "Ineffective communication is the primary contributor to project failure one third…

Multi-site Technology Rollout Deployments Without Tears

Congratulations! You are through the product selection of a multi-site technology rollout and have signed a contract with your chosen vendor. Now you’re ready to start using your new technology at all your different business locations… But wait, there’s still something left to do—it's the deployment! Don't worry, the technology rollout process doesn’t have to…

How to Achieve New Levels of Quality in Technology Rollouts

Raising the Standard of quality in technology rollouts Concert Technologies recently set a new industry benchmark for quality in technology rollout performance. Again. The benchmark is for “Done Right First-Time” (RFT) installation precision, with Concert achieving a measurement of 99.78% for Q1, 2017. The new record supersedes the previous one of 99.65% - which was set by…

“Mind the Gap” – How To Avoid Buyer’s Remorse for Technology Deployments

How can you make sure your technology deployments don't fall into the proverbial Customer Experience "gap?" We've all been there. You buy a product and excitedly bring it home. You remove the packaging and then, sigh... It's just not what you thought, or hoped, it would be. There's a gap - a gap between the experience you expected,…

Lessons From NASA and The Dangers of ‘GroupThink’ in Technology Rollouts

Mark Kelly, the NASA astronaut, is an excellent public speaker. His speeches focus on the topic of how to build high-performance teams, and they are anchored by a quotation he learned early in his NASA career - "None of us is as dumb as all of us." At first reading, this statement seems counter-intuitive: in life,…

Orchestrated Technology Rollouts: The Concertmaster

Our new white paper explores orchestrated technology rollouts and the similarities between the operation of a concert orchestra and that of a technology rollout company. The paper shows how the orchestra operational model can be adapted for application to the unique challenges of delivering multi-site technology rollouts at scale. In this post we compare the similarities between the…

A Lesson In Good Technology Rollout Account Management

If you have worked in large scale multi-site technology rollout account management for a while, it's a certainty that you have either worked in or heard about, rollouts that were "doomed from the start". With a project as complex as a multi-site technology rollout, to the unprepared - the problems can come thick and fast. We use a…

How is a Multi-Site Technology Rollout Like An Orchestra?

There is a problem within the multi-site technology rollout industry. Too many rollouts fail because they cannot overcome the barriers to reliably deploying technology at scale. Symptoms of rollout failure are inconsistent deployments, schedule confusion, chronic quality issues, and systemic service and support challenges. The impacts of this failure are cost overruns, operational business risk, reputational…

If the Instructions Don’t Make Sense – Question Them!

A Lesson in Rollout Communication from the 2017 Oscars The bungled announcement of the Best Picture winner at the 2017 Oscars is a reminder that even the best laid plans can go wrong. The process failure that saw Warren Beatty and Faye Dunaway receive the wrong envelope to announce the winner is always a possibility at such ceremonies, yet the debacle…

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