Smart Hands
Expert Technology Management Services, When You Need It.
Efficiently Manage your Technology Rollouts with our Smart Hands Project Management Teams
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What is Smart Hands?
Smart Hands (also known as Managed Smart Hands) are a combination of on-site and remote technicians used to solve problems at various types of locations that need technical support. Our Smart Hands technicians can respond quickly and manage the issue in person while also having access to our remote technical support team.
Our remote Smart Hands support team can walk the technician through any advanced or complex issues. Our multi-level Smart Hands rollout teams can handle all the complexities of your next install project. Whether installing structured cabling, network cabling, or upgrading network equipment, our Smart Hands professionals have you covered.
Advantages of Smart Hands
- Avoid delays, minimize unnecessary expenses, and optimize your internal process structures.
- Technicians located within close proximity to every site location minimize travel time and project costs.
- Improved logistics and supply-chain management translate into high ‘first-time fix rates’.
- Dedicated warehouse and technology managers, coordinate the purchasing, testing, kitting, return services, and logistics of the entire rollout.
- Site revisits are minimized and the technology solution is rapidly implemented.
- Fewer site revisits/truck rolls translate directly into lower costs and improved project timelines.
- 24-hour support for trouble ticketing, site history, circuit/equipment ID checks, real-time support lines, and nationwide equipment distribution all ensure the fastest response times.
Why Do I Need a Smart Hands Rollout Team?
Managing multi-site equipment updates or other IT/Telecom rollouts can be a difficult task for property managers and owner groups. Especially if your locations are spread all across the U.S.
By choosing a Smart Hands service for your business, you enhance the functionality of your company’s technology while reducing its downtime. Smart hands services can be a great addition or alternative to an in-house support team.
Who We Serve:
- Commercial Real-Estate
- Retail and Restaurant Spaces
- Industrial Facilities
- Government Agencies
- Hospital Systems
As an experienced technology rollout company, we streamlined the project management process allowing for maximum efficiency and scalability. This allows us to increase or reduce production without sacrificing quality or timeliness.
- Use Smart Hands Services as an Addition to your In-House Support Team
- Easily Manage Multi-Site Installs and Refreshes
- Scalability for Peak Seasons, Such as New Hardware Rollouts or Mass Updates
Smart Hands Services:
- Cable Installation, Management, and Removal
- Infrastructure Cabling (ISW, Structured Cabling, OSP, Network Cabling)
- Customer Site Readiness/Surveys
- Demarc Extensions/Ethernet Site Readiness
- Data Center Builds, Moves, and Decommissions
- Upgrades and Life Cycle Refreshes
- Network Installations and Upgrades
- Circuit Testing, Validation, and Provisioning
- WiFi APs
- WAN/SD-WAN
- VoIP
- Physical Access Control
- Video Security/Surveillance
- Point of Sale (POS) Systems
- Digital Signage/Audio Visual
- IoT/Building Technology Devices
- Network and Equipment Refresh/Upgrades
- Office Moves, Installs, and Upgrades
Our Smart Hands Team
Our Project Managers are the single point of contact for the customer from the initial consultation to the completion of the project.
Our Project Facilitators are responsible for the day-to-day support of our teams. They are charged with scheduling technicians and coordinating resources to ensure accurate and timely completion of tasks within a given project.
Our Field Technicians are our boots-on-the-ground experts that carry out the tasks on-site. They are in constant contact with our project facilitators to ensure efficiency and accuracy of orders.
The Concert Technologies Smart Hands Difference
Transparency
Your Smart Hands partner must be able to clearly communicate how variations in volume will impact their project management personnel and ability to successfully deliver your rollout.
Extensive/Continuous Training
An established training program and defined career path for all management personnel ensures your rollout partner is uniquely equipped to staff, train, and scale to meet customer demands.
Accurate Reporting
A standardized and centralized life-cycle management solution for multisite ICT infrastructure documentation translates into project accountability and efficient future work order execution.
Proven Model For Scaling
The other factors mean nothing if everyone is climbing the mountain at a different pace. Maintaining peak performance depends on the core rollout systems and methodologies that your rollout partner relies on.
Smart Hands vs. Remote Hands | What's the Difference?
Remote Hands typically have less technical expertise compared to Smart Hands. Remote Hands provides very limited support, such as observing and reporting issues, conducting reboots, cycling, and power checks, as well as other simple troubleshooting techniques.
Smart Hands incorporates a hands-on, on-site team with support from a remote team to provide additional expertise. This allows the team to solve an array of complex issues in a timely and efficient manner.
Let's Get Started Today
Completing over 550,000 technology rollouts, Concert Technologies has the experience of working with the industry’s top providers. Our motto of “Any Technology, Anywhere. At Scale.” is a guarantee that we have the staff and methodologies in place to handle your next Smart Hands project deployment.
Our Smart Hands solutions are well-managed and efficient, however, each of these solutions are unique to every project and customer. Cut through the clutter and find the right solution for you. We are here to answer any of your questions. No matter the provider, Concert has your next Smart Hands project covered.
Are You Working With A Major Carrier?
Concert has become the trusted partner of the major nationwide Tier 1 Telecom Carriers by offering a single-source, global project management partner for all of their customer’s technology requirements.
Already have a carrier partnership in place? We have done project management for customers under every carrier. We’re here to help you understand exactly what you need and how to optimize your nationwide rollout.
Case Study Request
Managing your IT and technology support doesn’t have to stress you out. Concert Technologies has 25+ years of infrastructure experience, working with the nation’s leading providers. With award-winning project managers and methodologies, Concert Technologies has the foundation to provide you a best-in-class Smart Hands solution. With so much available content surrounding Smart Hands, we take pride in creating curated case studies that directly reflect your business goals.
Want to see real-life results? Request a case study below.
Any Technology, Anywhere. At Scale.
At Concert, we combine groundbreaking network infrastructure solutions with proven project management expertise to help your organization optimize the planning, deployment, and implementation of your global technology rollouts.
With over 545,000 rollouts completed in our company’s lifetime, we have the expertise to deliver any installation you may need, no matter the scale.
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For over 25 years, Concert Technologies has specialized in the rapid deployment of nationwide and global multi-site, multi-service, multi-technology rollouts. We work with over 66% of the Fortune 100 and 91% of U.S. Government agencies, optimizing their IT environments with cost-effective solutions that drive high customer, partner, and employee satisfaction.
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