What is the Rollout Services Model?
The Rollout Services Model encompasses nine integrated component services to complete all technology rollout project activities and processes.

Developed from experience spanning 130,000+ diverse rollouts, our Rollout Services Model is flexible and scalable to any project size and scope. Where traditional service models are technology and equipment dependent, our Rollout Services Model is universal and technology independent.

Model Components  

• Project Management
This cornerstone component is the management of project processes, communication, documentation, and the coordination of Concert Techs. Project Management services include immediate issue ticketing, site history, real-time email, reports, website status alerts and technical support for all technology rollouts.


• Circuits
Circuits are critical to an organization’s network connection to the rest of the world. Our circuit services include installation, testing, validation, CPE refresh, provisioning and more.


• Equipment & Technology
This component determines site-specific requirements including deployment methodologies, technical support requirements, communication specifications, rapid deployment products, and the need for additional component services.


• Cabling
Cabling services include structured cabling, existing cabling, MACs (moves, adds, changes), OSP, testing, assemblies and cable management. Customized cabling services are available to meet project needs.


• Site Surveys & Estimates
This component is essential in determining scope, detailing equipment and cabling needs (both technology & power). Services include phone, onsite and wireless assessment surveys.


• Nationwide Warehousing
The 130+ Nationwide Rapid Distribution Centers (NRDC) in our Rollout Services Model, enable onsite equipment and technology response services within 2 to 4 hours anywhere in the U. S. We are able to meet Service Level Agreement (SLA) timeframes and have international locations. Warehousing services include inventory management, staging, equipment configuration, testing, kitting, rack/stack, return services, logistics and sparing programs.


• 24/7 Maintenance
Fast, experienced maintenance and support – anytime, anywhere – includes technical support at every stage of the project for all of our service offerings.


• Billing
We submit bills quickly upon completion of each job.


• Solution Support
This component is integral to the relationship between your solution and the Maestro Technology Rollout System^TM, which implements that solution. Services include onsite design & engineering as well as project staff augmentation.