Concert Technologies Logo Accelerating the Speed of Technology Rollouts

Contact Us

 
Home The Concert Difference Services Markets White Papers & Resources About Us
Rollout Services Model

What is the Rollout Services Model?
The Rollout Services Model encompasses nine integrated component services to complete all technology rollout project activities and processes.

Developed from experience spanning 150,000+ diverse rollouts utilizing the Local Multi-Service Deployment Method, our Rollout Services Model is flexible and scalable to any project size and scope. Where traditional service models are technology and equipment dependent, our Rollout Services Model is universal and technology independent.

Model Components  

  • Project Management
    This cornerstone component is the management of project processes, communication, documentation, and the coordination of Concert Techs. Project Management services include immediate issue ticketing, site history, real-time email, reports, website status alerts and technical support for all technology rollouts.

  • Circuits
    Circuits are critical to an organization's network connection to the rest of the world. Our circuit services include installation, testing, validation, CPE refresh, provisioning and more.

  • Equipment & Technology
    This component determines site-specific requirements including deployment methodologies, technical support requirements, communication specifications, accelerated deployment products, and the need for additional component services.
  • Cabling
    Cabling services include structured cabling, existing cabling, MACs (moves, adds, changes), OSP, testing, assemblies and cable management. Customized cabling services are available to meet project needs.

  • Site Surveys & Estimates
    This component is essential in determining scope, detailing equipment and cabling needs (both technology & power). Services include phone, onsite and wireless assessment surveys.

  • Logistics & Configuration
    The 130+ Nationwide Rapid Distribution Centers (NRDC) in our Rollout Services Model, enable onsite equipment and technology response services within 2 to 4 hours anywhere in the U. S. We are able to meet Service Level Agreement (SLA) timeframes and have international locations. Warehousing services include inventory management, staging, equipment configuration, testing, kitting, rack/stack, return services, logistics and sparing programs.

  • 24/7 Maintenance
    Fast, experienced maintenance and support - anytime, anywhere - includes technical support at every stage of the project for all of our service offerings.

  • Billing
    We submit bills quickly upon completion of each job.

  • Solution Support
    This component is integral to the relationship between your solution and the Maestro Technology Rollout System®, which implements that solution. Services include onsite design & engineering as well as project staff augmentation.
More Information
Learn more about how a Technology Rollout System can lower your projects costs and time. Read your complimentary white paper. Download Now
 
Home About Us Careers Contact Us Site Map Privacy Policy
CONCERT TECHNOLOGIES, 43766 Trade Center Place, Suite 130, Dulles, Virginia 20166, Phone: 703-796-5400, Fax: 703-437-2273  |  copyright © 2010 Concert Technologies